Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:
You can share your personally identifiable information with us by registering on our Website, registering with our loyalty program, communicating with our customer care representatives by e-mail, telephone, or in writing.
Sometimes Mexx obtains your personal data from other parties outside Mexx. This includes the buying of a business of which you already are a customer or the disclosure of your personal data by one of our partners. If you do not want us to use your personal data which you have not provided to us yourself, you can let us know by contacting us at the address listed in section 14.
Mexx may collect personal data in connection with your use or purchase of Mexx’s products and services, including at the Stores. Such personal data may include information provided in connection with the following activities:
We want to know you better so we can serve you better. But the choice of whether you want this kind of service is up to you.
You should know that your personally identifiable information may be transferred from your home country to other Mexx companies around the world or to Mexx franchise partners (“Mexx Partners”), who may communicate with you about our products or special offers you may find useful. If you do not want us to send you personalized offers or information, you can let us know by contacting us as set out in section 14.
Mexx will only share your data with third parties outside Mexx in the following circumstances:
Mexx will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud.
Various technologies may be used on our Website and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user.
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
8.1 Right to object
E-mails that Mexx sends to you that contain for instance a newsletter or marketing content, have the option to terminate the receiving of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending our emails to you.
If you do not wish information about your behavior at our Website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below.
If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time write to Mexx Europe B.V., Johan Huizingalaan 400, 1066 JS, Amsterdam, the Netherlands, reference: data protection, or send an e-mail to firstname.lastname@example.org. In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID).
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our Website and (mobile) applications. You can have your account deleted by sending an email to email@example.com.
8.2 Right to request information
You have the right to be informed at any time about the personal data stored about you, its origin and recipients as well as the purpose for which it is being stored. Information about stored personal data can be obtained by using the contact details in the Contact Information in section 14.
8.3 Right to request correction
You have the right to request to correct, supplement, delete or block the personal data stored about you. We will notify you as to whether and, if so, to what extent, we will comply with your request. If for any reason we don’t comply with your request, we will provide you with the reasons.
We will use the information we have gathered about you to provide a convenient experience for you and to provide you with offers concerning our products and services.
If you have provided us with your personal data in relation to a promotion, an event, a (mobile) application, etc., we may send you emails or other messages which relate to the service you have requested.
If you contact customer service, we will use your personal data (including your contact history) so that customer service is able to process your request and provide you with the best service possible.
If you have given your consent to receive newsletters, we will send them to you. If you have given us your personal data during a sale of a service, we will inform you about similar services. We may also contact you to ask for your feedback on products or services. You can immediately unsubscribe from these notifications at any time and no costs by clicking on a link in the corresponding e-mail or other message (see further below in section 8.1).
If you have consented to be contacted we may contact you per regular mail, e-mail, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes of the Mexx Group. This includes for example information related to products of the Mexx Group, special offers, promotions as well as information on local store openings, local store activities of the Mexx Group or fashion events. In order to be able to contact you with information which is of special interest for you, your overall interaction with Mexx and the Mexx Partners (such as but not limited to your shopping behaviour in Mexx Stores, your use of loyalty programs, your ratings and reviews of products and services, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events and your use of (mobile) applications), will be combined, analysed and used. We may provide your contact data to our Mexx Partners for marketing, advertising and opinion research purposes. Please find at section 8 information on your rights and especially how you can withdraw your consent.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.
Mexx feels that it has a responsibility to protect the privacy of children and has no intention of collecting the data of children under the age of 13. We also encourage parents and other guardians to surf the Internet together with their children and participate with their children in the multitude of activities offered by the wide range of websites on the World Wide Web (www).
If a child under the age of 13 attempts to register himself or herself, he or she is initially asked to provide the information as described in the above section entitled “What personal data is collected”. In addition, the data submitted by and collected about the child during the course of his or her visit (e.g. via cookies) may be used as described above. We ask parents and other guardians to check on and monitor their children’s Internet usage in order to protect them.
Our Website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our Website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter.
If you are logged in on one of the social networks during the visit of our Website or (mobile) applications the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter our Website or (mobile) applications.
We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
We may offer location-enabled services within our (mobile) applications, such as Google Maps and Bing Maps. If you use those (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the Geolocation Service can be activated and you can also object to this Geolocation Service within the respective (mobile) application.
We may use the Google Maps service or the Bing Maps service to assist you in finding the next Mexx Store. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.
Our Website and (mobile) application use retargeting technologies within the internet. This enables us to show our visitors, who were already interested in our products, advertisement from us on partner websites. We are convinced that the display of a personalized, interest-based advertising is more interesting than advertising that does not have a personal connection.
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our Website or (mobile) applications and your interaction with our communications, including advertising.
We do not store any personal data about you with this technology and the usage of our retargeting technology is in compliance with the existing data protection requirements.
Mexx Europe B.V.
Johan Huizingalaan 400
1066 JS, Amsterdam
You may also send an email to firstname.lastname@example.org.