FAQ | Mexx.com

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FAQ

Order

› How do I order a products?

› What is the difference between ordering with and without an account?

› I did not receive an order confirmation.

› Which countries do you ship to?

Cancel/modify

› How do I cancel my order?

› What should I do if I entered the wrong address when I placed my order?

Returns

› How can I return a product?

› How long does it takes before I receive a refund of my return?

Delivery

› What is the delivery time?

› How can I check the status of my webshop order?

Complaints

› I recently ordered a pair of shoes, but there is something wrong with them. Who should I tell?

Maintenance

› I would like to know how to maintain my bag or shoes; who can I ask?