I recently ordered a pair of shoes, but there is something wrong with them. Who should I tell?
Do you have a complaint about a defect article of Mexx? Please contact our customer service department via firstname.lastname@example.org. Send a picture of the complaint and Send pictures of complaint and a copy of proof of purchase and we will review your complaint properly.
Our products have a two-year warranty if the products are handled properly. Complaints that cannot be blamed on the seller are not covered by the warranty and will not be reimbursed. For example:
- Wear of soles and heels
- Bald noses
- Emission of materials
- Broken zippers due to wear or improper use
- Wear of linings due to excessive perspiration