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Questions about complaints

I recently ordered a pair of shoes, but there is something wrong with them. Who should I tell?

Do you have a complaint about a defect article of Mexx? Please contact our customer service department via customersupport@mexx.com. Send a picture of the complaint and Send pictures of complaint and a copy of proof of purchase and we will review your complaint properly. Warranty Our products have a two-year warranty if the products are handled properly. Complaints that cannot be blamed on the seller are not covered by the warranty and will not be reimbursed. For example: - Wear of soles and heels - Bald noses - Emission of materials - Broken zippers due to wear or improper use - Wear of linings due to excessive perspiration