A warranty period of 6 months applies to all articles from the Mexx collection.
The guarantee is only valid within the guarantee period and if there is a valid complaint. The following cases are not a valid complaint and are therefore not covered by the warranty:
- Normal signs of wear on soles, heels and clothing;
- Bare noses on shoes due to external wear and/or not maintaining the item;
- Normal wear/damage to the heel;
- Broken zippers and laces due to normal wear or misuse;
- Pilling of clothing or shoes;
- Defects caused by improper or intensive use;
- Staining and discoloration of shoes and clothing;
- Wear and tear caused by excessive perspiration;
- Negligent maintenance / improper use;
- Defects caused by external influences, such as friction, chemicals or sharp objects;
- Intentional or negligent damage. Such as bump, fall and / or water damage;
- Defects of water and wind tightness of footwear or clothing, unless otherwise stated in the product description in our webshop;
- Damage by not adhering to the washing instructions;
- Fitting complaints and/or physical discomforts such as blisters, bruising or sweating.
The warranty period starts on the date of purchase.