We ship your items for free with an order value greater than €50. If you place an order of less than €50, the shipment costs are €5.95. Please be aware that you can only order products if you live in the Netherlands, Belgium or Germany.
How can I check the status of my webshop order?
You can check your order if you have placed an order with your account. To check the status, go to My Account. Here you can enter your user name and password. Then go to your personal details. Under the header ‘my order’ you can check the status of the order.
If it reads that your order is 'being processed', this means that our webshop staff still has to handle the order.
If it reads ‘order picked’ our webshop staff have received the order and the order is being prepared for shipment.
If it reads ‘shipped’ you will receive an email about the shipment. Via the track&trace code that DHL will send to you, you can trace you parcel.
What delivery methods are available?
In the Netherlands we offer four different delivery methods:
- Home delivery: with this option you can have your order delivered at home.
- Home delivery not at the neighbors: with this option your package will be delivered at home. Using this option, they will not give your package to the neighbors if you are unexpectedly not home.
- Home delivery in the evening: with this option your package will be delivered to your home, but only during evening hours.
- Pick up at a DHL service point; you can fill in your postal code or city and select a DHL service point near you. You can not specify a desired day and time.
What is the delivery time?
The delivery time is 1-3 working days. The delivery term depends on the country where you live. You will receive a track & trace code after your order is shipped.
Please note that DHL does not deliver packages on Sundays and Mondays.
Please be aware that you can only order products if you live in the Netherlands, Belgium or Germany.
Please note that during holidays, such as Easter, King's Day and Christmas, delivery may take longer as no post is delivered on these days.
My order has not been delivered yet, what now?
It is possible that your package has been delayed by our carrier DHL. We advise you to check the track & trace code first. This code indicates the status of the delivery. If this is not clear, please contact our customer service: email@example.com.
I am missing an item or have received the wrong item, what now?
It may happen that something went wrong during the processing of your order. With a quality check before shipping we try to prevent this. If so, we ask you to contact our customer service firstname.lastname@example.org. They will handle your message as soon as possible and together with you will find a suitable solution.