close

Questions about the order process

How do I order products?

Ordering a product online in six steps:
1. If you wish to order a product, first select the desired size, colour and number.
2. Place the product in your shopping cart via the button 'add to cart'.
3. When you are done shopping, click on the shopping cart in the top right corner of the screen. You will then see an overview of your order.
4. Via the button 'proceed to checkout' you can complete the ordering process. First you will be asked to fill in your details. If you already have an account, you can enter your email address and password. If this is your first order you can either create a new account or proceed without an account. If you create an account, you won't need to fill out your address and other details during your next visits. If you proceed without creating an account, your details will only be used for this order and they won't be filed. You will be given a password and user name via email, which you can use to check the status of your order. Make sure that you click the button 'file' at the bottom of this step. You will then be automatically referred to the tab 'delivery option'.
5. Select a delivery option.
6. Select a payment method.


What is the difference between ordering with or without an account?

If you create an account your details are registered with us, so that when you place a new order you won’t need to fill out all the information again. If you order without an account we will only use your details for handling that one order. Even if you don’t create an account, we do send you a user name and a password via email. You may choose not to do anything with these, but we still offer them so that you can follow your order status even without creating an account.


I did not receive an order confirmation.

You should always receive an order confirmation. It is possible that the email ended up in your junk mail. Please make sure you check your junk mail first. When the email is not there, you can contact us. The shipping confirmation is sent no later than the morning of the delivery day. If you did not received an email on the delivery day please contact our customer service.


I would like to order a product, but I can't select my country in the checkout?

At this point you can only order products from our webshop if you live in the Netherlands, Belgium or Germany. Do you live in another country and would you like to order one or our products? At the moment it isn't possible to order from other countries, we hope to help you with this in the near future.