How can I return a product?
You can return a product that you ordered online via DHL
The return costs are 4.95 euros and will be deducted from your return payment. In the parcel you will find a return form that gives you the precise instructions for returning the product. In five convenient steps:
1. If you decide to return the order, please return the product(s) unworn and in their original package. Obviously, you try out the products for size.
2. Circle the reason for returning the order on the order form.
3. Make sure the parcel is properly sealed and use the DHL return label which is added in the box. Please contact our customer support department when you did not receive a return label.
4. You will receive proof of return from DHL either at the servicepoint or via the email. Hold on to this until the return order has been completed. When you return the order in a store you will also receive proof of return.
How long does it takes before I receive a refund of my return?
You will receive the amount paid in your bank account within 14 days after your return, provided that we received the return.