Returns

How can I return a product?

1. If you decide to return the order, please return the product(s) unworn and in their original packages and attached labels. You are free to try out the products for size.

2. Circle the reason for returning the order on the order form.

3. Make sure the parcel is properly sealed and use the DHL return label which is added in the box.

4. You will receive proof of return from DHL either at the servicepoint or via mail. It is important to keep your return ticket until your return has been processed.

I did not receive a return form. What now?

Please register your return with DHL via the following link: https://www.dhlretouropdracht.nl/ReturnForm/NL/?m=RP&t=I&c=274875271817&s=&r=
Fill in the form of DHL with your personal data, fill in your order number at reference, at weight in kg 1 and at the question is the parcel smaller than 80 * 50 cm YES. After completing the form you will receive a label by e-mail. Stick this label on the box and bring your package to the nearest service point.

What is the return period?

You have the option to return your order within 14 business days of receiving your order. Make sure that the products are returned unworn, undamaged and with the attached labels and packaging. Of course without make-up stains. 

How long does it take before I receive a refund of my return?

You will receive the amount paid in your bank account within 14 days after your return, provided that we received the return.

Are the return costs at your own expense?

Yes: we charge a return fee of €4.95. These costs will be deducted from your return payment. The shipping box contains a return form that describes exactly how you can easily return the item(s) using the return label and shipping label provided.

Can I exchange my items?

Unfortunately, exchanging items via the webshop is not possible. Do you prefer another size or color? We advise you to return your current order and place a new order.

Can I add multiple orders in a single return?

It is possible to combine and return multiple orders in one package. However, it is important that the correct return forms and packing lists of the different orders are included in the return shipment.