Returns

Returns
Orders within the Netherlands, Belgium and Germany can be returned via our return portal. You can find our return portal here.

You can easily return your item(s) by following the steps below:

1. Enter your order number and the email address used to place the order in the return portal.
2. Select the item(s) you wish to return and indicate the reason for the return.
3. Confirm your return and choose your preferred return method.
4. Please note: we kindly ask you to return the item(s) unworn and in their original packaging. Pack the shoebox securely in an outer carton and make sure the parcel is properly sealed.
5. Drop off your return parcel at a drop-off point of the relevant carrier. Keep your proof of shipment until your return has been processed.

Refund
The refund of your returned order or item(s) will be processed as soon as possible and no later than within 5–10 days after receipt of the return. The refund will be made using the same payment method as used for the original purchase.

Questions?
Do you have any questions about returning your order? Please send an email to customersupport@mexx.eu and clearly state your order number.

Important: if you have questions about the status of your return and/or refund, please also include the track & trace code of your return in your email to our customer service.

You can find your order number in two ways:In the order confirmation email that you received immediately after placing your order at the email address you provided. You will also need this email address when using the return portal.On the shipping label attached to your parcel. Your order number always starts with the letter M.

You can return your order within 30 working days after receipt. Please make sure the products are returned unworn, undamaged and with the original labels and packaging. Always keep your proof of shipment until your return has been processed.

Your return will be processed once it has been received at our logistics centre. The refund will be processed as soon as possible and no later than within 30 days after receipt at our logistics centre. The return costs (€4.95) will be deducted from the amount to be refunded.

If you paid by credit card, the amount will be refunded to your credit card. If you paid with PayPal, the amount will be refunded to your PayPal account. If you paid with iDEAL, the amount will be refunded to your bank account.

Please register your return with DHL via THIS link. ? Fill in the form of DHL with your personal data and fill in your order number at reference. After completing the form you will receive a label by e-mail. Stick this label on the box and bring your package to the nearest service point.

Returning an order with Mexx costs €4.95. This return fee is charged as soon as you register your return, and is deducted from your refund. If you paid with Riverty, the €4.95 return fee remains payable on your Riverty invoice.

You can return an online order through our returns portal. You can find our returns portal here.

Unfortunately, exchanging items via the webshop is not possible. Do you prefer another size or color? We advise you to return your current order and place a new one.

It is not possible to combine multiple orders in one parcel and return them together.

If you paid partially or fully with a Fashioncheque, we will refund the amount to this card. Therefore, please keep your Fashioncheque after placing your order. If you paid using a combination of a Fashioncheque and another payment method, the amount will be divided across the payment methods used.